Recently, Some Samsung users reported that they are starting to experience an unknown error that causes black screen and restart in Samsung Galaxy S series including the Galaxy S20.
Many Samsung users shared their problems on Weibo, Chinese social media platform and some of them are facing major reboot problems. Moreover, not only old devices are affected by the problem.
The affected devices include Samsung S8/S9/ S10 and even S20 models. The screen lock problem is thought to be caused by the lunar calendar. For now, it is recommended to turn off automatic updating, set the date to another date, turn off automatic updates and wait for official repair instructions from the company.
According to the claims in some blog posts, the reason for the crashes is that the old version of the screen lock application. This app causes an error in April of the Chinese calendar. Some users claim that they experienced errors and crashes on their Samsung phones.
Of course, the reason for these problems is currently unknown. If you have started to experience such a problem on your Samsung device, our suggestions are as follows…
How to fix black screen problem on Samsung Galaxy phones?
There are two solutions to the black screen problem on Samsung Galaxy phones including S20 for now.
- Turn off automatic updates (turn off “automatic download over WLAN”
- Back up phone data
- Change reboot entry on desktop to May 1
- Restart the phone
- Press the power key twice to turn on the camera
- Open the camera settings in the upper left corner
- Pull down the notification bar to enter settings
- Find the lock screen, click it and click ‘about screen lock’, then update
In the statement made by Samsung Galaxy ‘s official Weibo account, it was stated that they received the feedback on the system problems, the cause of the error was investigated and a suitable solution will be offered as soon as possible.