What You Need to Know About Apple Announces ‘Self Service Repair’

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Apple announced a new self-service repair program on Wednesday that will let customers buy parts to fix their own iPhones or Macs. The program will first allow iPhone owners to replace their screen, battery or camera, with more parts coming later.

First, the company expects to make the service available for iPhone 12 and iPhone 13 lineups, and then expand to Mac computers featuring M1 chips.

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“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”

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To ensure a customer can safely perform a repair, it’s important they first review the Repair Manual. Then a customer will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store. Following the repair, customers who return their used part for recycling will receive credit toward their purchase.

Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.

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What’s more, Apple hasn’t yet said how much the parts will cost.

Regarding the further development of this self-service repair we will continue to pay attention to it. If you have any ideas, please leave us a message.

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